Azure Information Protection Activation

Justin Landers 6 Reputation points
2021-07-07T20:02:03.893+00:00

We are using Microsoft 365 E5 licensing and i am trying to get Azure Information Protection Activated so i can enable Email Encryption. When i go to Protection Activation in the Azure Portal the Activate button is greyed out and it shows protection status: not activated. Under Unified Labeling it shows Activated.

When i go to the Microsoft 365 Compliance Center and try to create a label under Information Protection it fails stating Rights Management is not enabled for this Tenant.

I was chatting with a support rep and they asked me to post this here.

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Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
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  1. JamesTran-MSFT 36,361 Reputation points Microsoft Employee
    2021-07-07T23:32:56.857+00:00

    @Justin Landers
    Thank you for the detailed post!

    Based off our Supported activation methods documentation, if enabling this feature through the Azure Portal isn't working, you should also be able to do this through the Microsoft 365 admin center, or PowerShell.

    For instructions how to activate the protection service from your management portal, select whether to use the Microsoft 365 admin center or the Azure portal:

    1. Microsoft 365 admin centerrequires Global Administrator account
    2. Azure portaldoes not require Global Administrator account

    Alternatively, you can use the following PowerShell commands:

    1. Install the AIPService module, to configure and manage the protection service. For instructions, see Installing the AIPService PowerShell module.
    2. From a PowerShell session, run Connect-AipService, and when prompted, provide the Global Administrator account details for your Azure Information Protection tenant.
    3. Run Get-AipService to confirm whether the protection service is activated. A status of Enabled confirms activation; Disabled indicates that the service is deactivated.
    4. To activate the service, run Enable-AipService.

    If you're still having issues and would like to work closer with our support team, please let me know.
    Thank you for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

  2. Tom Carpenter 1 Reputation point
    2021-11-12T22:15:23.737+00:00

    I have the exact same issue. Was there a resolution to this?

  3. Yassar Hussain 1 Reputation point
    2022-05-17T14:34:13.527+00:00

    Run Get-IRMConfiguration to check the parameter - AutomaticServiceUpdateEnabled is set to True.

    Follow the process detailed here https://learn.microsoft.com/en-us/azure/information-protection/activate-service for next steps

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