The name in my microsoft/outlook account sometimes shows up as something other than the name that is set in my account settings.

Question

Like I said the name in my microsoft/outlook account sometimes shows up as something other than the name that is set in my account settings. Not sure what is going on or how to change it? I've tried changing my name normally through account settings but it was the name that should be appearing not the one that's wrong.

Answer 1

Dear Riya,

Thank you for your reply!

You mentioned that you have checked your xbox account. There may not be a way to fix this issue properly, because the operation of checking the name content through your email account is done by the website you need to log in. It is only possible to make sure that the data you read by logging in to Microsoft's website will be correct if there is no problem with your Microsoft account settings. However, Microsoft cannot control which data is read by non-Microsoft websites.

If you need further confirmation on the status of your account and the origin of this unfamiliar account name, I suggest you try contacting Microsoft's online support to help you check.

You can find them by clicking on this link and following the directions below

https://support.microsoft.com/en-us/home/contact

1. First enter your question into the search（input“MSA”）, then click "Sign in to contact support" at the bottom of the page.
2. Currently logged in to another valid personal Micorsoft account .
3. Under "Microsoft 365 and Office", select "manage account security".
4. Under Categories, select Manage Account Security, and then click Confirm.
5. Click Chat with Support Agent in Web Browser.

I wish you all the best

Carmid.L-MSFT | Microsoft Community Support Specialist

Answer 2

Hi,

I checked my Xbox account and everything seems to be normal there. If the issue is the second option, is there any way to fix it?

Thank you for your help, by the way, I truly appreciate it.

Best,

Riya

Answer 3

Dear Riya

Thank you for your reply!

I understand that this problem occurs when your Microsoft account is logged in to another website, usually because the third party website looks for the corresponding Microsoft account data based on the name of the email address.

Your problem is caused by the fact that this email account has at least two names that correspond to it.

The Xbox account is also a Microsoft account, so the xbox name may also be misread as a readable item by the third-party site, leading to the situation you are seeing.

Another possibility is that your account was registered before Microsoft announced the recall of the domain account, and the third-party site still got the previous name based on the data read from the email account.

This reply may not directly address your issue, so feel free to let me know how it goes any time by repling below.

I look forward to hearing from you!

Carmid.L-MSFT | Microsoft Community Support Specialist

Answer 4

In my microsoft account settings, my name is normal, but when I try to sign into other websites using that account, the name shows up as Morgan Le Fay (who that is I have no clue). The screenshot is from when I tried signing into chat gpt, the email is right, but the name is wrong. And it's happened when trying to sign into other websites too, like I said.I

Answer 5

Dear Riya Badesha

Thank you for posting to Microsoft Community

Based on your description, I understand that you are experiencing a problem with the display name in your Microsoft account being different from the name in your account settings, so please point me in the right direction if I am wrong.

Can you tell me where you are seeing the problem with the display name of your Microsoft account not matching?

Here are two possibilities where the settings in the account may be different from what you are seeing:

In Outlook.com, if you set the primary alias of your Microsoft account to a non-Microsoft domain name, you will see your email account turn into an outlook mailbox with a random combination of numbers and letters.

In mail applications (all kinds of mail applications, not just outlook classic). There may be a Notes account feature, which allows you to customise the display name of your account.

The above are just two possibilities, there are other possibilities where the account name does not match the display, can you describe in detail what you are experiencing? Or can you provide a screenshot of your problem?

More information will help me to better understand your problem and provide you with a solution that better fits your problem. Thank you for your understanding and cooperation！

I look forward to hearing from you!

Carmid.L-MSFT | Microsoft Community Support Specialist