Outlook is stuck on loading profile (2)

Question

Without reopening the old thread:

Outlook is stuck on loading profile - Microsoft Community

I tried stopping "Microsoft Outlook" from task manager, but it didn't work

Attached the Screenshoot.

I'll try reboot later, as I can't at the moment.

Thank you for your support.

Answer 1

So I've been having this issue as well and did not want to lose all my profile settings etc,

The solution was to check the date and time on the computer, if it's off even by 1h outlook will freeze on loading the profile.
once the date is set correctly Outlook works fine again.

Answer 2

Hello reyemaiMB,

Thank you for posting this case in Microsoft Community!

Based on your description: Outlook is stuck on loading profile (2). I would like to cooperate with you working on this case. To clarify this case, would you please provide following information for further investigation?

• Are you usingNew Outlook for Windows or Classic Outlook for Windows?
• Are you using Microsoft 365ora Business account(@xxx.onmicrosoft.com/@domain.com)?
• Or using personal account type such as Outlook.com, Hotmail.com, Live.com and so on? Or using other third-party POP/IMAP account?
• How about your Office LTSC version? Please kindly provide us your Office version with product details by going to Excel>File>Office Account and share that entire page screenshot with hide personal information. About Office: What version of Office am I using?

For my suggestion, you may try following workaround to narrow down this issue step by step:

1. Firstly, please try to Open Outlook in safe mode - Microsoft Support. If working fine in safe mode, you may disable all related add-ins in Outlook and then check to switch to New Outlook again. More on starting Outlook in safe mode and disabling add-ins.

2. Next you may try to re-create another Outlook profile Create an Outlook profile - Microsoft Support and to check again.

Steps:

• Close Outlook.
• In Windows system, choose Start. Type Control Panel and press Enter. Choose User Accounts > Mail > Show Profiles.
• Choose Add, and in the Profile Name box, type a profile name, and then choose OK.
• Enter an email address and a password for the primary email account you use in Outlook and then walk through the steps to create the profile.
• Once the profile is created, on the Show Profiles dialog, choose Prompt for a profile to be used.
• Start Outlook and choose your new profile.
• If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile.

3. Next, you may try to repair online from Program & Features in Control Panelfor your Office LTSC application completely.

Repair an Office application - Microsoft Support

Steps:

• Quit any Microsoft Office LTSC programs that are running.
• In Control Panel, choose Programs and Features.
• In the list of installed programs, right-click Microsoft Office Application, and then choose Changeto do online quick repair.

4. For further steps, you may check this article as reference Automatically diagnose and fix Outlook issues using Microsoft Support and Recovery Assistant Tool.

Please understand that the initial response may not resolve your case directly, but you can try my workaround and provide more useful information for further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!