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Outlook is flagging my emails as SPAM and going to Junk folder

Anonymous
2024-06-06T12:27:06+00:00

I have a Mail server setup running postfix, I have DKIM/SPF/DMARC/rDNS setup on the DNS and my Email server is DMARC compliant all headers show that im passing all three Auth DKIM SPF DMARC.
But im still getting my emails landing in JUNK

I noticed the below in the headers,

ucf:0;jmr:0;ex:0;auth:1;dest:J;OFR:SpamFilterAuthJ;ENG:(5062000308)(920221119095)(90000117)(920221120095)(90005022)(91005020)(90014020)(91030020)(91040095)(9050020)(9100341)(944500132)(2008001134)(4810010)(4910033)(9610028)(9560006)(10180024)(9320005)(9245025)(120001);RF:JunkEmail;

But i would like to know the reason why so i could fix it, all mail testers shows my score 10/10 and its perfect since everything is setup correctly.

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-06-07T07:32:51+00:00

    Dear khazem hsen

    Welcome to the Microsoft Community.

    According to your description, your problem is that Outlook marks my emails as spam and redirects them to the “Spam” folder.

    In your case, we think you may be an enterprise user and the issue may be caused by Outlook's spam filtering mechanism mislabeling your email as spam. This may happen despite the fact that your mail server has been set up with DKIM/SPF/DMARC/rDNS and has passed all authentication checks.

    You can try the following measures to solve this problem:

    1. Ensure that the content of your email does not contain any keywords or content that could be recognized as spam by spam filtering algorithms.
    2. Feedback the issue to your Outlook users and ask them to add your email address to their secure whitelist to ensure that your emails are not mistakenly flagged as spam.
    3. Check the formatting and layout of your email to make sure it looks like a legitimate email and does not contain hyperlinks or other advertising-like images.
    4. Try creating a rule through Outlook's Settings or Rules feature to ensure that your email is not automatically moved to the Spam folder, or that emails from your email address are automatically marked as non-spam.

    If the problem persists, please try contacting the Microsoft Enterprise Technical Support team for assistance and guidance on how to resolve the issue of your email being mislabeled as spam.

    Global Customer Service phone numbers - Microsoft Support

    Wish you a happy life and all the best .

    Best regards

    Michael | Microsoft Community Support Specialist

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