Where can Ifind the server settings for exchaneg accounts?

Question

My DNS was reset and mail settings were changed... My exchange account is with Microsoft, but cannot realign Outlook with the Exchange Servers... please help!

Answer 1

Hello Gary,

Good day!

I hope this message finds you well. I'm so sorry to hear that you're experiencing issues with your Exchange account after your DNS was reset and mail settings were changed. I understand how frustrating it can be to have your email account disrupted, and I'm here to help you realign Outlook with the Exchange Servers.

Issue Summary:

1. Your DNS was reset, and mail settings were changed.
2. Your Exchange account is with Microsoft.
3. You're unable to realign Outlook with the Exchange Servers.

I apologize for the inconvenience this is causing you. I understand how important it is to have your email account functioning correctly, and I'm committed to helping you resolve this issue.

To better understand the issue, could you provide a bit more detail?

1. What version of Outlook are you using? - About Office: What version of Office am I using? - Microsoft Support

Here’s a step-by-step guide based on your possible scenario:

Check Exchange Account Server Settings:

• Ensure you have the correct server settings for your Exchange account. You can find these settings .-Exchange account server settings - Microsoft Support

Update DNS and MX Records:

• Verify that your DNS and MX records are correctly configured. Incorrect records can prevent Outlook from connecting to the Exchange server. You can use tools like MX Lookup Tool - Check your DNS MX Records online - MxToolbox to check your DNS and MX records.

Reconfigure Exchange Account in Outlook:

• Remove and re-add the Exchange account in Outlook to ensure that the settings are correctly applied.
• Go to File > Account Settings > Account Settings > Email, select the Exchange account, and click Remove.
• Add the Exchange account again by clicking New and following the prompts.

Use Exchange Admin Center:

• If you have access to the Exchange admin center, you can manage and troubleshoot your Exchange account settings.
• Go to the Exchange Admin Center and log in with your admin credentials.
• Navigate to Recipients > Mailboxes and select the affected mailbox to review and update the settings.

Use PowerShell to Manage Exchange Settings:

• Connect to Exchange Online using PowerShell:

$UserCredential = Get-Credential

Connect-ExchangeOnline -UserPrincipalName $UserCredential.UserName -Password $UserCredential.GetNetworkCredential().Password

Use PowerShell commands to manage and troubleshoot your Exchange settings. For example, you can use the Get-Mailbox and Set-Mailbox commands to review and update mailbox settings.

Check for Updates:

• Ensure that both Outlook and Windows are up to date. Go to File > Office Account > Update Options > Update Now.

These steps should help you realign your Outlook with the Exchange Servers.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding and thank you for your time and cooperation. Have a great day! I will be looking forward to hear from you.

Thank you for being part of the Microsoft Community.

Sincerely,

Microsoft Community Moderator