When Win10 downloads Visual Studio,the installer disappears after 6 seconds of blank page after loading.

Question

Hi:
The system,installer and net. are all latest version.I tried deleting the installer directory and downloading it again,but it didn't work.I don't know what to do,please help me.

The log shows two errors:

First：
Name: Application
Source: Application Hang
Date: 2021/7/9 13:05:30
Event ID: 1002
Task categories: (101)
Rank: error
Describe:
The program explorer.exe version 10.0.19041.1081 has stopped interacting with Windows and is closed.
Application path C:\Windows\explorer.exe

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-07-09T05:05:30.6102027Z" />
<EventRecordID>2588</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Lucking</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.19041.1081</Data>
<Data>1b48</Data>
<Data>01d7747fd1cdc989</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>46030971-a3c1-471d-a223-683098b4eb6d</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Second:
Name: System
Source: Service Control Manager
Date: 2021/7/9 13:03:54
Event ID: 7023
Task categories: no
Rank: error
describe:
SpSvc service was terminated due to the following error:
The specified file could not be found.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2021-07-09T05:03:54.7764222Z" />
<EventRecordID>4511</EventRecordID>
<Correlation />
<Execution ProcessID="952" ThreadID="1072" />
<Channel>System</Channel>
<Computer>Lucking</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">SpSvc</Data>
<Data Name="param2">%%2</Data>
<Binary>530070005300760063000000</Binary>
</EventData>
</Event>

Answer 1

Hi, @LuckingYang

Welcome to Microsoft Q&A!

Please update your operating system and install the latest version of .NET Framework, you can click this link to download.

Please try to delete the Visual Studio Installer directory, its path is: C:\Program Files (x86)\Microsoft Visual Studio\Installer.

Then click this link to download the latest Visual Studio Installer, and then try to run the program (run as administrator).

Besides, currently in Microsoft Q&A we only support English, could you please edit your question into English？Then we can help to solve your issues, thanks for your understanding.

Sincerely,
Peng

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