Import a pst file into new outlook

Question

I just came on to the Microsoft hosting for my work emails. I have my emails from the previous hosting as a pst file. The new outlook is not showing me an option to import these into my account

Answer 1

To the community moderator, yes I am another very dissatisfied customer that is paying more for a subscription that is delivering far less.

Let the number of dissatisfied customers speak out here. I need the pst file access for legal reasons also. Thanks for the incredible inconvenience during these hard and trying times. You have added to them!

Answer 2

I use the desktop outlook. I assumed the "NEW" and unimproved version was using the classic .pst file as the date of the .pst file was changing (I believe now that was because I was switching back to classic and the date was changing even though I could not log in.

So, if it is true that it is not using the .pst and therefore my folders will not be imported to the "NEW" system. Then I need to figure out HOW THE F&&& your update broke my classic version.

And is this because I have refused to update to windows 11 so microsoft is punishing me?

Answer 3

Yeah, doesn't look like you can import into New Outlook. I really don't understand why they would roll this product out. It's terrible.

Answer 4

Thanks for the good response. I was able to install classic and have the option to import but encountered another problem. - it asked for the password in the pst file.

When I saved the pst file it never asked for a password. So I’m stuck again. it won’t let me import the file without the password.

Any idea why it asks for a password to import when it never asked for one when exporting to a pst file? I’ve tried the passwords for the outlook account but that doesn’t work.

Answer 5

Hi Adnan Khan RADS1,

Good day.

In the meantime, we sincerely recommend you post your concern as an idea to our Outlook in-app feedback site Contact support and provide feedback within the new Outlook for Windows - Microsoft Support

Our Product Development Team is committed to enhancing the customer experience by continually examining suggestions to include in the design and development of future product upgrades based on your suggestions. Hopefully, your suggestion will help many users in the future.

We encourage you to Vote as this is might be useful to other users in the community.

I hope this helps let me know if this is contrary to what you need, I would still be helpful to answer more of your questions .

Best Regards

Community Moderator