Storage is full

Question

Storage is full

Anonymous

My Outlook says my storage is full and I can no longer send or receive emails but I have cleared junk, deleted, other, and stripped back my folders.

When I click through to manage storage my Outlook live account says that only o.o1% of storage has been used so for whatever reason my accounts don't seem to by syncing.

I have updated to the latest version of Outlook.

Any help would be appreciated.

***moved from Outlook / Mac / Legacy Outlook for Mac / For business***

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Answer 1

Dear Kate8634

Welcome to Microsoft Community.

Based on your feedback, you are currently experiencing an issue with Outlook showing a storage space warning.

Regarding your issue, in addition to the 15 GB of free Outlook.com email storage, Microsoft also provides an additional 5 GB of cloud storage.

If the 5 GB of cloud storage is full, even if the 15 GB of Outlook storage is sufficient, you will still receive a message indicating that the cloud storage quota has been exceeded and you will be unable to use it.

You can choose to release space in OneDrive by going to the Outlook web version, clicking on Settings > General > Storage. Additionally, check if OneDrive is being used on your computer by looking at the bottom right corner. If OneDrive is in use, please disable it and then release space through the Outlook web version.

If you have already released space and still cannot use Outlook, you may need to wait for a while. It is recommended to wait 24 hours before trying again.

You can refer to the link:Storage limits in Outlook.com - Microsoft Support

Feel free to text back if you need further help.

Best wishes

Chris.S-MSFT | Microsoft Community Support Specialist

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Storage is full

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