Outlook Web Mail loading or Rendering Very Very Very Slow

Question

Hi Team,

When Mails from Outlook Website (Outlook.com) is opened the mails & its attachments are loading or rendering too slow.

Sometime it is too sluggish to work on mail or insert mail ids as it could not loadup. Also if made searches on outlook mail search it keeps on loading or gets session time out error seems outlook servers are too much loaded.

This basic but critical issue is face in Microsoft 365 subscription account which ideally meant to be reliable & robust to day to day professional workflows.

Below are mail screenshots from various users showing different errors as the issue does not persists with one user only.

Circled red is representation of internal mail content loading slow

Answer 1

@Ron6576 @Don Varnau

Answer 2

Hello Stark210

Thanks for contacting Microsoft community support

I'm sorry to hear that you're experiencing slow loading times with Outlook on the web. This could be caused by a number of factors, including

internet connectivity issues or server overload. However, we need more information on the issue to better assist you.

1. Have you tried clearing your browser cache and cookies?
2. Have tried accessing Outlook on the web from a different browser or computer?
3. Have you tried using different internet connection speed and logging into Outlook via incognito mode?

While we wait for your valuable response, kindly share with us the version of Outlook and windows version you are using. You can also reproduce the

issue using Step record logs. Go to window search bar>type PSR> Open Outlook >Start record> replicate the issue> stop record and send us copy

via private message. I will engage a private message with you to investigate the issue further.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Awaiting your valuable response.

Sincerely,

Bertrand

Answer 3

Hi Bertrand,

Have already tried below troubleshooting steps, but still no success

1. Have you tried clearing your browser cache and cookies?
2. Have tried accessing Outlook on the web from a different browser or computer?
3. Have you tried using different internet connection speed and logging into Outlook via incognito mode?

Secondly, I cannot perform or share Step Record Logs for the Outlook as it goes against my Company Data Sharing & Privacy policies cannot do so at employee level