Incorrect email sent re sending verification code

Question

Incorrect email sent re sending verification code

Anonymous

code for password reset is incorrect email sent doesn't match security email. there shouldn't be a dot between the name its all one word malc------mle--n. Rectify email so I can then receive code for verification

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Answer 1

Dear malcolm lemmon,

Thanks for using Microsoft products and posting in the community. 

I understand that you are sending incorrect emails and this is causing you distress and I understand how you feel.

In order to better understand the situation of your issue, I need you to share some details of the issue with us:

Can I ask if it is the case that when you verified your password after changing it, the verification email was incorrect?

Can you please ask if there are other verification methods such as other emails. If there are other verification methods, you can reset your password.

When logging into your account, click on Forgot Password, and after passing the authentication, get the verification code and then enter a new password.

For more information, see the following link:

Reset a forgotten Microsoft account password - Microsoft Support

If I have misunderstood you, please correct me when replying.

The information you share will help us to troubleshoot the error further, thank you for your patience and support.

Have a great day.

Best Regards,

Linda.L-MSFT | Microsoft Community Support Specialist

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Incorrect email sent re sending verification code

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