outlook for mac is autoconfigure is broken in 16.86+

Question

outlook for mac is autoconfigure is broken in 16.86+

Anonymous

I have multiple business email accounts that use different servers.

One particular email account stopped working after upgrading to 16.86 (and the 16.86.1) in such a way that no matter what I put in manually or if I used the autoconfigure based on email address, it would go to the wrong server.

if I go to 16.85, everything works as expected with exchange servers looking to be correct in the settings format.
This is a serious breakage of functionality.

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2 answers

Answer 1

Anonymous

How do I do that in the legacy setup? Legacy is currently required by the admin of the exchange server.

Or is there another avenue?

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Answer 2

Dear Aaron_1616

Greetings!

Thank you for posting on Microsoft Community.

I understand that one of your email accounts would go to the wrong server and stopped working after upgrading to 16.86(.1). And when you go to 16.85, everything works fine but the servers look incorrect in the settings format. We apologize for the inconvenience this issue caused to your work!

Based on the information you provided, it seems the issue is related to the client version of Outlook for Mac, so, in order to better help you and no longer waste your more time, I recommend you to ask for help from our dedicated team, where technical engineers specialize in these related issues, and experts will focus on inquiries to further assist you. For more details, please kindly refer to: Contact support within Outlook for Mac.

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely,

Connery You