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Fb account got hacked but I know the hacker's Hotmail

Anonymous
2024-07-09T19:25:46+00:00

my facebook account was hacked, thank God i saw his/her hotmail since it just auto filled when my fb got logged out. The account is: se************@hotmail.com, changed my recovery email and contact no. to his email. Do I have a chance to retrieve my fb account?? T-T

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  1. Anonymous
    2024-07-10T06:44:19+00:00

    Hi neeko3007,

    Thank you for using Microsoft products and posting in the community.

    I realize your Fb account was hacked and know the hacker's Hotmail, I understand how you feel.

    If you have added your facebook.com domain to Trusted Domains, you can try submitting a rescue email request manually using the following options.

    You can use your Hotmail/Outlook.com email

    Add the recipient to the FACEBOOK/INS support agent mailbox.

    Below is the list of their regular mailboxes.

    ******@support.instagram.com

    ******@support.facebook.com

    ******@support.facebook.com

    ******@instagram.com

    ******@mail.instagram.com

    ******@facebookmail.com

    ******@instagram.com

    The title could be My Facebook account was hacked.

    The body briefly describes the problem you are experiencing with your account. You may refer to the following example.

    Hello, my FACEBOOK account was hacked and I tried to change my recovery email and contact number to his email. However, I have not received any information yet to know if the account can be recovered.

    You can add a screenshot of your attempt to send a rescue email here.

    This is my account.

    This is my phone.

    This is my e-mail

    This is my backup e-mail

    this is my account picture.

    This is my facebook ins post and picture.

    Or any other screenshot that proves you have this account.

    Please tell me how to get my account back.

    My account is very important to me.

    After this.

    Usually 5 days or so, you will receive a confirmation email from a Facebook/INS staff member, who will give you a code that you need to handwrite, then hold it in front of your chest, take a selfie of yourself where you can clearly see what you look like, and reply to this email in JPG format.

    After a few minutes, it will reply to you with an email telling you the details of how to recover your account, which mainly involves logging into your account, entering your account name, and choosing to use the recovery code in the email.

    For more technical details, you can refer to the following websites:

    https://help.instagram.com/369001149843369?ref=cr

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Thank you for your patience and support. I hope that the above information is helpful to you.

    Have a nice day.

    Best regards

    Vivian - MSFT | Microsoft Community Support Specialist

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