Email account blocked

Question

Hi

My email stopped working on my app on my phone and asked to reset password in settings I did this and it don’t let me sign in due to too many wrong attempts which I did not make I only entered it once. Now my account has been blocked for almost a week and I urgently need access to my emails. The verification methods also do not work it says that it is unavailable now. Please help!

Thanks

Answer 1

Dear Vieyan Ahmad

Thank you for posting to Microsoft Community

Based on your sec sohu, I understand that you are experiencing an issue with your Microsoft account not being able to log in and that you are unable to reset your password via the security verification information within your account, please point out if I am misunderstanding you.

Regarding your inability to restore your account using your mobile phone number. Currently there is an anomaly in Microsoft's mobile phone verification service, and other community users have reported that when using the secure verification mobile phone number to receive the security code to reset their password, they will encounter a situation where the current verification method is unavailable or the verification code cannot be reached. And as the number of retries increases, the problem spreads to the point where the secure verification mailbox is also unavailable due to too many attempts. I can only suggest that you wait for Microsoft staff to fix this anomaly and implement a fix to fix the problem on its own.

You can also try to reach out to Microsoft's online support to ask about restoring alternative authentication methods to your account and to provide feedback on your situation.I should explain that Microsoft Community Support is primarily responsible for answering operational questions about using the application. It is not a Microsoft customer service area. So I can only offer you the option of finding Microsoft Online Support.

You can find them by clicking on this link and following the directions below 

https://support.microsoft.com/en-us/home/contact

1. First enter your question into the search（input“MSA”）, then click "Sign in to contact support" at the bottom of the page.
2. Currently logged in to another valid personal Micorsoft account .
3. Under "Product and Server", select " Microsoft 365 and Office ".
4. Under Categories, select manage account security, and then click Confirm.
5. Click Chat with Support Agent in Web Browser.,

I wish you all the best

Carmid.L-MSFT | Microsoft Community Support Specialist

Answer 2

Hi

I’ve managed to change the password but it still says account blocked due to too many sign in attempts even after I use the new password.

can someone please help me restore my email account as I’ve been sent some urgent important documents and I cannot access them due this issue it’s already been 2 weeks

Thanks

Answer 3

Dear Vieyan Ahmad

Due to Microsoft's focus on user privacy and security, community members are subject to Microsoft's privacy restrictions and therefore do not have access or tools to view or modify user information, and we are limited to searching for text and providing suggestions for the direction of the issue.

So I can only suggest that you seek help from Microsoft's online support staff as per the instructions in my first reply.

I wish you all the best

Carmid.L-MSFT | Microsoft Community Support Specialist