Autopilot + TeamViewer Host MSI = Unexpected Result

Question

Hey team,

I am having an issue with a Win32 app deployment, which I think is during the Autopilot phase.

TeamViewer_Host.msi is packaged and deployed as a Win32 app, to a group of Devices.
Device goes through Autopilot, TV is installed, you can launch it from start menu.
Device has ESP which specifies one app as required (Microsoft Edge for Windows 10).

The install for TV looks like this:
msiexec /i "TeamViewer_Host.msi" /q CUSTOMCONFIGID=a1b2c3d APITOKEN=12345678-AbCdEfGhIjKlMnOpQrSt ASSIGNMENTOPTIONS="--grant-easy-access" DESKTOPSHORTCUTS=0 ENABLEOUTLOOKPLUGIN="false"
And other areas of the Win32 app:
Install behavior: System
Device restart behavior: No specific action

The part that it is getting wrong, seems to be between Intune executing this install command, and TV operating with it.
When launching TV manually from the Start Menu, it operates as if it is standalone, and none of the CUSTOMCONFIGID or APITOKEN or ASSIGNMENTOPTIONS were passed through, which would add it into the relevant area in TV, and inherit policy etc, turning off the password.

If I manually uninstall TV from Windows 10, then allow Intune to install it again, with no other actions, it installs fine and is registered into the TV console fine.

Which makes me think that, the install is occurring during device ESP and something causes it to not set it up correctly.

Where should I look to troubleshoot this?

Answer 1

@Ian V Thanks for the update.

Based on my experience, if the win32 app is installed successfully, it means that the deployment method is correct. From the information that you provided, the win32 app is installed successfully during the Autopilot phase, but it has someting wrong when launching the app.

Given this situation, it is needed to check more background information such as log analysis to find the root cause. With Q&A limitation, Q&A is not the best channel for such log analysis case. So, we suggest to open an online support ticket to handle this issue more effectively. It is free. Here is the online support link and hope it helpful.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support

Also, here is a reference link about win32 app troubleshooting:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install#win32-app-installation-troubleshooting

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