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Hello,
We have been experiencing a new of issues recently in relation to printer re-direction with RDP, looking through the forums I can't see any recent threads so thought I would start a new one...
Has anybody else being experiencing the same issues? Looking at recent updates I cannot see anything glaringly obvious and nothing in event viewer? not sure if redirected print logs will be logged in there.
It seems hit and miss too, for some users it works - some users it doesn't.
Any ideas would be greatly appreciated.
Regards,
Karl
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I had this issue and fixed it - turned out to be a fault with the Microsoft Easy Print driver. Event logs led me to it:
https://www.papercut.com/kb/Main/LogPrintJobsInEventViewer#the-print-service-operational-log
"The print spooler failed to load a plug-in module C:\WINDOWS\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0x7E. See the event user data for context information."
Solution was to uninstall and reinstall the Microsoft Easy Print driver using the Print Management console underneath Print Servers. It failed to remove the associated ini file in my case during uninstall, but ignoring that and installing it again made it work - obviously had to log out and back in again to pass through the connections.
https://www.top-password.com/blog/open-print-management-in-windows/
Hopefully this is the same fix for you :-)
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Hi,
I am checking to see how things are going there on this issue.
Please let me know if you would like further assistance.
Hope this helps and please help to accept as Answer if the response is useful.
Thanks,
Jenny
Hello, I thought I had replied?
We published wordpad and had the same issue, but has mentioned - we have noticed the issue happening with drive redirections also.
Since removing KB5003538 from one of the servers so far we haven't had any issues with that specific server so thinking this might be the issue?
Regards,
Karl
Hi Karl,
Thanks for the update. The previous follow up is to ensure that you have checked the registry key value and additonal information shared by other visitors.
Per internal seaching, i did not find any reference that confirmed the KB5003538 was related to any printer issues but will keep monitoring this.
If removeing the specific KB will help to elimiate your problem, you could keep monitoring and then deploy the workaround to other machines.
Best Regards,
Jenny
Hello,
The registry setting was not present on the servers, but I had added it in previously and the issue still happened on and off.
I have removed the update from our other two servers now also, so will monitor how that goes over the next couple of days and come back to you.
Regards,
Karl
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i found this error on server eventviewe
iWin32 error code returned by the print processor: 122. The data area passed to a system call is too small
its only after disconnecting from terminal server and reconnect again
Hi Jenny,
Thanks for your continual support, I do appreciate it.
Thanks
Hi Karl,
Just a quick follow up. Is there any update after publishing workpad and open to print?
If there is any more assistance needed, please feel free to revert back.
Best Regards,
jJenny
It did seem to be same the in wordpad unfortunately.
Did you see my note about drive re-direction also?
Regards,
Karl
Hi Karl,
Since then, please verify if following registry key value have been set to 1(enable redirection)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\fEnablePrintRDR
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\fEnableRDR
If the Answer is helpful, please click Accept Answer and upvote it.
Thanks,
Jenny
Hi all,
I've got the same issue. When my users are on RDS sessions, all printers are getting duplicated (Only on RDS servers). My users are using Windows 10 21H1 and the RDS servers are on W2k16. Any suggestion? Recent updates are: KB5004238, KB5004948, KB5003638.
Hi ,
That does seem to be a slightly different issue than we were having, our remapped printers were not appearing at all the majority of the time.
Best bet would be to look into windows updates though and starting rolling back. Noticeably the update we ended up removing didn't list any printer issues as potential issues. It was a ..net framework patch we had to take off.