Microsoft not sending verification text or code to any emails or numbers.

Question

I've tried going through multiple emails and putting in my phone number, but when i get to the step where a verification message must be sent to either my phone number or my email, nothing ever comes through. I've tried multiple emails, on multiple times, trying again after days, and still nothing. Any emails or codes that come BEFORE the final verification message step are sent no problem, but as soon as the ''Enter code'' page turns up, nothing gets sent anymore no matter how many times i try.

I'm unsure of what to do, or what might even be causing this, since it can't even be an email problem since i've tried various. My connection has no issues either. The only reason i'm in this account is because i was already logged in, but it's impossible to access anything else with Microsoft.

Correlation Id: 4965dda5ce0f000381536e490fcedb01

Timestamp: 2025-05-26T22:16:11.699Z

Answer 1

Hello.

If none of the methods work, then you should contact Microsoft Support directly in the chat: https://support.microsoft.com/en-US/home/contac...

In the search bar, type (without quotes) "agent support" and press Enter or click on Get Help. Ignore the search results, and click on the "Contact Support" button at the bottom. On the next page, select "Windows" and "Technical Support" from the drop-down lists, and then click on "Confirm". Next, select the chat "Chat with a support agent in your web browser" and on the next page, enter your (the one that works) email address and click on "Confirm". A chat window will open in a new tab. Wait for the operator to respond and explain the situation to him.

Note. The chat is available during business hours and on business days according to US time.