Help! Unable to Sign In on Laptop and Desktop – "Something Went Wrong" or "Too Many Requests" Error

Question

Hello,

I'm experiencing an issue signing into my Microsoft account on two of my devices: a laptop and a desktop PC. Whenever I try to log in on either device, I receive an error message saying either "Something went wrong" or "Too many requests", and I am unable to access my email.

However, I can still sign in and use my email account without any problems on my phone and some other devices. The issue seems to be specific to the laptop and desktop.

This is causing a major inconvenience, especially because I need to use my email regularly on my laptop for work purposes.

Could someone please help me resolve this issue? Any advice or guidance would be greatly appreciated.

Thank you in advance!

Answer 1

Dear user,

Welcome to the Microsoft Community.

According to your description, the "Something went wrong" or "Too many requests" error is usually caused by your device or network sending too many requests to a service, causing the server to limit your access.

This situation may be related to the following reasons:

1. Network configuration problem: The router or network settings may cause abnormal requests.
2. Device or application problem: Some devices or applications may frequently send requests to the server in the background, causing restrictions to be triggered.
3. Browser cache or cookie problem: Browser cache or cookies may cause repeated requests.
4. Malware or virus: If your device is infected with malware, it may automatically send a large number of requests.
5. IP address is restricted: If the IP address of your WiFi network sends too many requests to the target server, the server may temporarily restrict the access of the IP address.

Troubleshooting:

1. Switch networks: Try to access your account using your phone's mobile data orother WiFi networks. If the problem is solved, it means that the problem is with the current WiFi network.
2. Restart the router: Turn off the power of the router, wait for 5 minutes and restart it. After restarting, the router may assign a new IP address, thereby lifting the restriction.
3. Check devices and applications: Make sure that no applications or browser plug-ins are frequently sending requests in the background. Close unnecessary applications or plug-ins.
4. Clean browser cache and cookies: If you use a browser to access your account, clear the browser cache and cookies. Then try to log in again.

Disclaimer: The browser automatically saves temporary Internet files to help speed up page loading. Clearing this cache can sometimes resolve page display issues. Please back up important data, such as favorites, to avoid data loss.

5. Check if the device is infected with malware: Use antivirus software to scan your device to make sure that no malicious programs are running in the background.
6. Check if it is blocked: If the problem persists, you can contact Microsoft Customer Service to ask if your IP address is restricted and request to lift the restriction. If your IP address is permanently blocked by the server, your network service provider may need to assign a new IP address.
7. Use VPN: If your IP address is restricted, try using VPN to change your IP address to bypass the restriction.

I will continue to pay attention to your problem.

Best regards

Tamara-Hu | Microsoft Community Support Specialist

Answer 2

unable to Sign In on a Laptop .Although i m paying monthly for the basic i can't use my account