Printer ONLY prints landscape style.

Question

I have purchased a new Acer Nitro N50 computer and no matter what I put the settings for printing it will only print in landscape. I have uninstalled and downloaded the printer drivers at least 5 times, tried a clean install of Windows 10 home, made sure I have all the latest Windows updates. Still printing in landscape only. At this point I am thinking of getting rid of Windows all together and getting Linux instead.

Answer 1

Hi @Andreas Baumgarten the model of printer is Brother MFC-J4620DW Printer Firmware T2003051825 Driver Version: 10.0.19041.1

Answer 2

Hi,
There are two places could set printer orientation under printer properties. Have you verified both?

1. Print Default
   Print properties-->Advanced-->Print-Defauts--->layout
2. Print reference
   Print properties-->General-->Preferences--->layout
   

Also do all printing software have this problem just like using Word, the browser?
https://www.computerhope.com/issues/ch001608.htm
I know you have tried installed new printer driver, reinstalled system and update to the latest version, so is it a matter of setting itself, such as the paper size.
If we try to connect this printer to another device it works fine.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 3

Hi @Carl Fan I appreciate the answer, however I have spent hours trying different settings in these areas, to no avail. This is happening in every application.

Also here is what my system config is:

Processor Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz 2.90 GHz
Installed RAM 12.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 21H1
Installed on ‎1/‎28/‎2021
OS build 19043.1083
Experience Windows Feature Experience Pack 120.2212.3920.0