Updated to the new Outlook and lost all my email contacts. How can I find or import them?

Question

Updated my classic Outlook to the NEW Outlook. In the process, I seem to have lost all my contacts and list of email addresses. How can I locate them or does upgrading to the new outlook erase them?

Answer 1

This problem affects the outlook.com contacts as well. On my Android phone, all pictures for contacts disappeared, but everything else seemed normal which was strange. I logged into outlook.com and the contact list there and details for contacts is at least 6 months old.

I was able to export my contacts on my phone to a VCF to preserve them, but I'm not sure how much was actually changed or lost.

I hope the contact list gets restored. I can't imagine what this will be like if millions of people's data is lost or is out of date.

Answer 2

Why would Microsoft knowingly release a product that eliminates important information such as "CONTACTS". This is UNACCEPTABLE. I lost everything and I tried your fix and didn't work. I specifically DID NOT want my contacts on any CLOUD service. That's why they were locally stored and it has worked fine for years. I just don't understand how a company would knowingly screw something up this bad. I am looking into legal action, as I lost over 3000 contacts for my charity.

Answer 3

“Note: Exporting and importing a mailbox using a .pst file isn't supported in new Outlook at this time. To export a mailbox, you need to use the desktop version of Outlook (also known as classic Outlook) following the steps below..."                         

I lost my Outlook-2021 contacts when the new Outlook was installed.

I lost access to my Outlook-2021 contacts when the new Outlook was installed. The new Outlook was installed by Microsoft, automatically. There is no way to import my contacts from Outlook-2021.

MICROSOFT: "...“Note: Exporting and importing a mailbox using a .pst file isn't supported in new Outlook at this time. To export a mailbox, you need to use the desktop version of Outlook (also known as classic Outlook) following the steps below..."

I no longer have the "old" Outlook-2021 to use to create an export file(CSV). The Microsoft directions on the help screen say to use the "toggle switch" to select the "old" version; the switch does not work...

So, I have an old copy of Outlook 2010 and a license for Outlook 2021. I'm going to try an installation of each and see what happens. If this works, I'll export the contacts to a CSV file so the te new Outlook can import this format.

What a mess...

Answer 4

Attempt to follow insructions are denied with "this site cannot be reached", carefully entering the deatils offered./ What I Need is the list of emails that I have had for YEARS,. so I can send emails

Answer 5

Same thing has happened to me! I can't even recover the "old" Outlook. It says that it's not available. This is so frustrating.