All my sticky notes dissapeared today? How can I recover them?

Question

All my sticky notes dissapeared today? How can I recover them?

Answer 1

Hello Valentina Atanasova1,

Thank you for trying the steps and sharing the outcome. I understand how concerning this situation is, especially with important information stored in your Sticky Notes. Since it appears you used your work ID and the notes are not visible in Outlook on the web, let’s explore advanced recovery options.

Here are additional steps tailored to your situation:

Restore from Backup (For Work Devices)
Since you’re using a work device under IBM’s contract with Microsoft:

• Contact your IT department to confirm if they have backup or recovery options for your Sticky Notes. Many organizations enable periodic backups, which may include app data.

Restore a Previous Version of the Sticky Notes Folder
Windows may have saved a previous version of your Sticky Notes folder:

1. Right-click on the LocalState folder.
2. Select Properties > Previous Versions.
3. If a backup is available, restore it to recover the lost notes.

If the issue persists please note it could be something related to the backend side and to investigate this query further need more resources. As we belong to the community, we have limited permission, so it is suggested to open a ticket with the Microsoft Technical team, so they can check remotely and assist you further. At this point, I highly appreciate your kind understanding and cooperation.  

To open a ticket: Get support - Microsoft 365 admin | Microsoft Learn

Thank you for your patience and cooperation. Have a great day!

Honestly,

Microsoft Community Moderator

Answer 2

Oh, I tried all steps, but nothing helped.

I assume I used the work id for Sticky Notes.

I checked the Outlook on web, but there is only the note from today.

Answer 3

Hello Valentina Atanasova1,

Thank you for your detailed response! I understand how important your Sticky Notes are, and I’m here to assist you in recovering them.

You’re using Microsoft Outlook for Microsoft 365 on a work account, but you’re unsure whether your Sticky Notes were linked to your work or personal account. Additionally, you’ve noted that all your Sticky Notes disappeared when you started your computer, without making any changes.

To proceed, we’ll address both possible accounts (work and personal) to identify where your Sticky Notes might be stored:

Check Sticky Notes Sync Status Get started with Sticky Notes - Microsoft Support

• Open the Sticky Notes app on your computer.
• Click on the Settings (gear icon) in the upper-right corner.
• Verify which account (work or personal) is signed in. If no account is signed in, sign in with one of your accounts to check for your notes.

Access Sticky Notes Online

• For your work account, consult your IT team or IBM’s administrator to confirm the availability of your sticky notes. If accessible:
  • Sign in using your work email and check for your Sticky Notes.
• For your account, sign in with your personal Microsoft account.

Create a New Outlook Profile (for a Work Account)

Since your Sticky Notes may be integrated with Outlook:

1. Open the Control Panel and go to Mail (Microsoft Outlook).
2. Click Show Profiles, then Add to create a new profile.
3. Re-add your work account and check if Sticky Notes appear within Outlook.

Recover Local Sticky Notes Data

If the notes were stored locally:

1. Press Windows + R, type %localappdata%\Packages\Microsoft.MicrosoftStickyNotes_8wekyb3d8bbwe\LocalState, and press Enter.
2. Look for a file named plum.sqlite. This file contains local Sticky Notes data.
3. If available, you may need third-party tools to view and restore the notes.

Next Steps:

• Confirm which account (work or personal) was used with your Sticky Notes.
• Check with IBM’s IT team for specific configurations or backup solutions tied to your work account.

Please try these steps and let me know the outcome. I’ll be happy to provide further guidance as needed.

We look forward to your response! Thank you for your patience and cooperation. Have a great day!

Honestly

Microsoft Community Moderator

Answer 4

Hi Eleni,

Thank you for your reply!

1. I am using Microsoft® Outlook® for Microsoft 365 MSO (Version 2411 Build 16.0.18227.20082) 64-bit
2. I am using my work account b10509@*********. But I have another personal account ********@hotmail.com and I am not sure which account I have used till now.
3. I am not quite sure. IBM has special contract with MS and we use many MS products.

I haven't changed nothing and this morning, when I start my computer, all Sicky Note were gone.

I will be very grateful if you could help me, because I have a lot important information there.

Thank you in advance!

Valentina

Answer 5

Hello Valentina Atanasova1,

Good day! Thank you for reaching out to the Microsoft Outlook Community.

I understand how frustrating it can be to lose your Sticky Notes and am here to assist you.

You’ve mentioned that all your Sticky Notes disappeared today, and you’re looking for a way to recover them. Sticky Notes are integrated with Microsoft apps, such as OneNote and Outlook, depending on your account type and setup.

To better understand and investigate your issue, I can get some more detailed information from you:

1. Could you share the details of your Outlook version? Follow this article Which version of Outlook do I have? - Microsoft Support and follow the steps to verify.
2. Are you using yourMicrosoft 365 work account (@xxx.onmicrosoft.com/@yourdomain.com personal account (ending in outlook.com/hotmail.com/live.com/msn.com) or another third-party pop/imap account?
3. Are you using Microsoft 365 Business Basic, Standard, Enterprise, or Education? Alternatively, is it Microsoft 365 Family, Personal, Office 365 Home and Business, Office 365 Home and Student, or a Personal Outlook.com subscription?

While waiting for more details about your account type and syncing setup, here are steps you can take to troubleshoot the issue:

Repair Outlook

• Go to Control Panel > Programs > Programs and Features.
• Select Microsoft Office or Outlook, then click Change.
• Choose the Quick Repair option first. If the issue persists, try the Online Repair option.

Create a New Outlook Profile

If the Sticky Notes data is tied to a specific profile and cannot sync correctly:

1. Open the Control Panel and search for Mail (Microsoft Outlook).
2. Click Show Profiles and then Add to create a new profile.
3. Re-add your account to the new profile and verify if the Sticky Notes are accessible.

If the steps above do not resolve the issue:

• Restore your system to a previous restore point (if enabled) to retrieve lost data.
• Check if your Sticky Notes were backed up through another tool or service.

Please let me know if these steps help or provide more details about your account type and syncing preferences, so I can assist you further.

We look forward to your response!

Please understand that our first response may not resolve the issue immediately, but with your help and additional details, we can work together to find a solution.

Thank you for your patience and cooperation. Have a great day!

Honestly,

Microsoft Community Moderator