Getting "Outlook does not yet support adding Shared mailboxes this way" error, but my account isn't a Shared mailbox?

Question

I'm trying to add my @msn.com email to the New Outlook for Windows app and receive an error that says, "Outlook does not yet support adding Shared mailboxes this way. Try adding another account." However, my account is not a Shared mailbox. How do I verify this and overcome this error? Thank you.

Answer 1

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

I see you have an error here in adding your MSN.com account to the new Outlook for Windows app. The issue could be on the version of the app you are using.

As for the troubleshooting steps you can try, you can follow the post on the community forum here below to perform the troubleshooting steps posted by Mia.W:

https://answers.microsoft.com/en-us/outlook_com...

The one that worked for one of the members is to change the name of the OLK folder following the path: c:\Users\YOURUSERNAME\AppData\Local\Microsoft\Olk

You can actually try the steps as well and feel free to post back here in the community on how it goes so we fellow members can share our knowledge further and help.

Answer 2

Thank you, I've had this issue since October and gave up on it. I'm glad I finally decided to pursue the matter and get this email issue resolved. Thank you again. I deleted the folder since it was pretty easy, and that worked.