how long does it take for Microsoft to respond to account recovery

Question

hi I have been trying to recover an old account the previous help from chat and community suggested that I keep trying as the phone number attached to the account is no longer in use and the mobile company has said they cannot recover the number as it has been longer than 90 days since it was disconnected, that aside I have been doing the account recovery since Friday and I have only had 1 response saying that the account is now blocked, I have tried calling an get an automated not helpful message. I have gone through live chat twice

lucy

Answer 1

Hello Lucyann,

Thank you for posting this issue on community forum.

As you've already filled out the recovery form, I want to let you know that if the information you provided was correct, you should receive an email with a password reset link via your recovery email within 24 hours.

However, if the information entered was insufficient, you will receive an email within the same timeframe stating that the details provided were not enough to verify your account. This doesn't necessarily mean all the information was incorrect just that some of it might not match Microsoft's records.

In this case, I recommend filling out the recovery form again and ensuring that all details are as accurate as possible. This will improve your chances of successfully regaining access to your account. Here’s the link to the Microsoft Account Recovery Form: https://account.live.com/acsr?cx=1. Please note that you can fill out the form up to two times within a 24-hour period.

I’ve provided the link below, which contains all the necessary information to complete the recovery form:

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If I have misunderstood your situation, please don't hesitate to clarify, and I will adjust my recommendations accordingly.

Appreciate your understanding and patience.

Sincerely,

Jassi2607 | Microsoft Community Moderator.

Answer 2

Hello Lucyann,

We have noticed that you have not responded to our last message. Please let us know if your issue is still ongoing so we can continue to assist you.

Sincerely

Jassi2607 | Microsoft Community Moderator.