Can't login to download Dynamics GP 2018

Question

Hi,

I'm super frustrated right now. I needed to download Dynamics GP 2018 to upgrade from 2016 which is eol. Now, I notice that the customer source site is retired as well and everything is pointing to learn.microsoft.com. Okay, go to that site. No mention of Dynamics GP in the product catalog, only dynamics gp 365, From another site, I find a link that points to https://learn.microsoft.com/en-us/dynamics/s-e/gp/mdgp2018_release_download_378 that has the downloads for 2018. Click on the download link and I get asked to log in again. okay, log in again and get this error.

Access Denied

AADSTS650051: Using application 'Microsoft Business Solutions' is currently not supported for your organization domain.com because it is in an unmanaged state. An administrator needs to claim ownership of the company by DNS validation of domain.com before the application Microsoft Business Solutions can be provisioned. Trace ID: b62bfeb5-e1ea-4074-bed5-7804bb3a8b00 Correlation ID: 71049ec1-2a1e-48cb-aa3c-07b245d18fe4 Timestamp: 2021-07-14 18:28:52Z

Why would I need to have our email domain tied to my microsoft account to download what we've already purchased? Why does microsoft make things so difficult to find? Also, I no longer see any way on learn.microsoft.com to see our license info. the docs site suggests the registration keys will show up in customersource? But that's been retired?

When the accounts from customer source got moved to docs, did the account info not get transferred over?

I don't see any link to open a ticket up with microsoft to fix this. Should I submit a request thru our partner to get access to the download? No support link on the doc site other than this forum.

If anyone has any pointers for suggestions, I'd really appreciate it.

Just frustrated and needed to vent a little :-)
(╯°□°)╯︵ ┻━┻

Also, submitting this message to the Dynamics 365 community get a: Sorry we could not find the requested page.

Also, can submit a question with out having to add a tag. The tag search doesn't work at all and I can't find a suitable tag!!!? No Tags for dymamics gp or support??! The only tags that filter out from any search are useless???! Who has time to randomly type tags to find one that matches??! Why are there not tags for at minimum each product from the directory!!!? If the mods find a suitable tag for this, please tag it as such, I've given up on searching. I'm just going with windows 11 for now since it's newest.

best regards,

Christopher

Answer 1

Dynamics GP is not currently supported here on QnA. The product group for Dynamics actively monitors questions over at
https://community.dynamics.com/gp

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Thanks DSPatrick Unfortunately, when I tried posting this question over there I get Sorry we could not find the requested page. after I click on the post button. I'll investigate further.

Answer 3

I'm not sure about that as I don't post over there. I'm sure the site is operational. I see several posts from today. May need to create a profile on that site.

Answer 4

Yep, I was able to ask the question successfully via Edge... For some reason, Chrome didn't work.