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Unable to install July 2021 rollup patches on Windows 2012 KB5004285 KB5004298

Joel D 1 Reputation point
2021-07-16T02:03:26.64+00:00

I am having trouble installing the recent July rollup updates KB5004298 and KB5004285. Updates install fine but after reboot it rolls back. I have tried installing each one individually, used sfc/dism, cleaned up C:\Windows\Temp, cleaned and reset windows update, installed manually, installed direct from MS instead of WSUS, etc. CBS.log seems to give some relevant information but I have not been able to figure out where to go next.

small portion of CBS.log attached 115203-cbs.log

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Noel Pulis 1 Reputation point
    2021-07-23T10:04:03.523+00:00

    I have tried the method to install a new Windows 2012 R2 server and copy the Macromedia folder, but it was not there in C:\Windows\System32. Anyone can guide me please?

  2. Matt Seymour 11 Reputation points
    2021-07-24T14:38:26.173+00:00

    Hi All,

    I have found a working solution that has now been tested on 4 servers.

    MS have included a FlashRemoval in this months rollup.

    Our InfoSec team sent a notification 6 months requesting the removal of:
    C:\windows\system32\macromed
    C:\windows\syswow64\macromed

    I found working servers could install the update had these two folders, however without any contents.

    Simply create the two folders on the affected servers and run update KB5004298 https://www.catalog.update.microsoft.com/Search.aspx?q=KB5004298 and VOILA! working!

    Oddly the folders still reside on the servers POST reboot, so no idea what the removal is actually doing.

  3. Johnotic 1 Reputation point
    2021-07-24T23:35:38.13+00:00

    tried the hints and tips that are mentioned but still the updates will not install

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  4. Noel Pulis 1 Reputation point
    2021-07-26T15:02:30.75+00:00

    Hi Everyone,

    Thanks to all for your help. On our setup with Windows Server 2012 R2, we had two servers that had the same issue. I have followed your instructions with the creation of the below folders. After the creation of the folders, I installed the updates, restarted and all was successful.

    C:\Windows\System32\Macromed\Flash
    C:\Windows\SysWOW64\Macromed\Flash

    Thanks again!

  5. Johnotic 1 Reputation point
    2021-07-26T20:22:41.26+00:00

    Hi Everyone, thanks a lot for all the help. Adding the folders was the fix..

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