password popup keeps coming (also in same session)

Kurt Stichelmans 561

We have a client with Outlook 2019.
His configuration for his mailbox is pop3 (I know it's old and we could use imap, but the client does not want that and for us the client is king, so we try to solve his question).
In that configuration there is the e-mail address, the SMTP server, the incoming server.
And the username and that password.
The client wants that the password is not being saved.
So he can open Outlook. When Outlook makes a connection the password is asked. He fills in the password and the mail is coming in.
So far so good.

But the send and receive time is set to 1 minute. So everytime outlook 2019 wants to read the mailbox from the provider it asks for the password. The client doesn't want to set this time to e.g. 30 or 60 minutes because it keeps asking the password at that moment.
In Outlook 2013 the password was asked one time in the beginning but in Outlook 2019 everytime and that is a lot, I can tell.

So I am looking if there is a solution in a way that Outlook starts, password is asked and can be filled in one time for as long as Outlook is open in that session of the user?

Thanks for your knowledge.
Best regards
Kurt

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-07-19T02:37:14.737+00:00

Hi @Kurt Stichelmans ,

Based on my research for your requirement, I couldn't find the direct solution to set the account password popup in one time. As a workaround, it's recommended to set a password for the .pst file to meet it. After setting a password for the .pst file, a password pop-up window will be prompted when first opening Outlook, and it wouldn't pop up until the next time you reopen Outlook.

For your reference, here are the steps about how to set a password for your .pst file:
File>Account settings>Account settings>Data files>Settings>change password

Type the New Password and verify it

Close the Outlook and restart it, then it would pop up this window

For more information about setting a password for pst file, please refer to this document: Set a password to help protect your Outlook information, hope that would be helpful to you.

If the response is helpful, please click "Accept Answer" and upvote it.
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Kurt Stichelmans 561 Reputation points

2021-07-19T10:06:50.613+00:00

@Jade Liang-MSFT Well because he wants pop3 he is using a pst and for that pst there is already a password. And yes he only have to give his password for that pst only once. so that part is no issue.

But in the pop3 settings you can enable to remember/save password or not. He prefers to do it NOT. But then he had those popups after every connection to the mailbox (at the side of the provider).
Or he can enable it and then he gets no popup but als not the possibility to fill out the password once.

His problem is that it was no issue on his older pc with Outlook 2013.

If you need more info, I'll provide it.....

Accepted answer

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-07-22T08:12:57.813+00:00

Hi @Kurt Stichelmans ,

Thanks for your reply.

According to my tests, I could reproduce your case when I performed the same tests on Outlook 2013 and Outlook 2019(password prompt once in Outlook 2013, and it would prompt every send/receive session in Outlook 2019) .

In my opinion, it may be designed to verify your credentials for each send/receive session to confirm the security of your account in Outlook 2019. And sorry for I couldn't find the relavant option that could change it.

In this case, as a workaround, we could try to check the "remember password" option and work with pst password only as I mentioned above, so that we could prompt the password window once in a session.
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Kurt Stichelmans 561 Reputation points

2021-07-22T09:53:17.187+00:00

Hi @Jade Liang-MSFT

I am satisfied with your answer. It is indeed safe to use "remember password" and put a password on the pst itself.
The client has to adapt.

I will accept your answer but there is no accept button?

Thanks for your following up and replies.
Thanks!
Kurt

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-07-23T07:22:42.517+00:00

Hi @Kurt Stichelmans ,

You are welcome.

Do you mean that you couldn't find the "Accept answer" option like below under my answer in 4 days ago? Or you just would like to accept my reply in 22 hours ago?

Normally, there should be this option under an answer(such as my answer in 4 days ago), if you indeed couldn't find that , please let me know and I would submit a feedback in our forum.

Kurt Stichelmans 561 Reputation points

2021-07-23T07:55:41.857+00:00

Green rectangle is the correct answer for me.

Jade Liang-MSFT 9,976 Reputation points Microsoft Employee

2021-07-23T08:04:34.783+00:00

Hi @Kurt Stichelmans ,

Thanks for your reply.

I have converted my reply to an answer, there should be the option under that :)
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