Major issues from factory reset stopping via power outage

Question

I had to do a factory reset, so I saved all the files then began a reset, things going well until I had a short power outrage!

Now HP thinks the reset was a success, if only...

If I don't do F10 I can get to Troubleshoot or turn off your pc. Troubleshoot if of no use, as there is no factory reset, just system restore, etc but none of those will work. I can get to the command prompt but then it is stuck on X:\Windows\system32\cmd.exe

Any ideas to help me would be gratefully received, esp as I am stuck at home after just having a back procedure but no pc!

Answer 1

The manufacturer (HP) will be your best resource for problems with hardware reset. Another option is to ask for help with your hardware in dedicated forums here.
https://h30434.www3.hp.com/

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

What are the status of the important computer files:
a) files backed up to another drive or the cloud
b) backed up images saved to another drive or the cloud
c) no backed up files or images > files need to be saved
d) no backed up files or images > files do not need to be saved

Please perform the following steps:

1) Find 2 or flash drives that you can format (> or = 8 GB)

2) Make tools that can be used to recover important files, test the drives, and troubleshoot

3) On a working computer create:

a) a new bootable windows 10 iso 21H1:
https://www.microsoft.com/en-us/software-download/windows10
Download Windows 10 ISO File
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
Create Bootable USB Flash Drive to Install Windows 10
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

b) bootable Ubuntu flash drive:
Create a bootable USB stick on Windows | Ubuntu tutorials
https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0
https://www.pcworld.com/article/2147063/linux-to-the-rescue-how-ubuntu-can-help-a-computer-in-distress.html

c) Add HP diagnostics UEFI version 8.1.0.0 to the Ubuntu flash drive:
https://www.hp.com/us-en/campaigns/hpsupportassistant/pc-diags.html

Report into this thread the status of the files and when the tools are available for troubleshooting.

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
.
.
.
.
.

Answer 3

@Shyler
Hi,
When you are performing a reset, there is quite a bit of re-writing going on with your primary partition. If that process is interrupted with a power-down, the partition will likely become corrupted.
If you have a custom PC with no recovery partition, then you'll have to install Windows again through a USB stick, DVD disc, or other external bootable media. You'll have to create a bootable USB with a special software if you want the PC to boot with Windows install on it.

You can create installation media here:
https://www.microsoft.com/en-us/software-download/windows10
Hope above information can help you.

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Answer 4

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--