Remote Desktop Could't Connect.

Question

I am trying to set up remote desktop for my server (Windows Server 2019) and every time I try and connect I get error code: 0x50331742 I have made sure there is no port issues, it's open through firewalls and my router. The server and computer I am connecting from is on the same LAN

Answer 1

Try PowerShell from source and target using ip address of target in both conditions.

Test-NetConnection -ComputerName "192.168.49.142" -CommonTCPPort "RDP" -InformationLevel "Detailed"

Answer 2

Hi Robin,

To better understand your issue, please help to confirm more details.

1.What is the OS version of your server and client? Which remote method you have tried?
2.Besides the dedicated error code, any other error message prompted as well?
3.Please also check both client and server side to verify if any details have been recorded in the event logs.
TerminalServices-RemoteConnectionManager and TerminalServices-LocalSessionManager logs to view information about connections.

Step 1: Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

Step 2: Navigate to Event Viewer\ Applications and Services Logs\ Microsoft\ Windows\ TerminalServices-*

Looking forward to your reply.

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If the Answer is helpful, please click Accept Answer and upvote it.

Thanks,
Jenny

Answer 3

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--