Certification - Microsoft Certification ID Merge

Question

Dear Support Team,

I have recently taken a Microsoft certification and have received an email with MCID and a temporary access code to access and download my certificate and transcript.
However, the MCID is different from my original Microsoft ID and after I log in to my Microsoft account, there are no certificates available due to the ID being different.

On the support it is stated to request a Merge of the MCIDs. (The local Microsoft Regional Service Center can merge the two MC)

Could you please advise, how to merge the MCID?

Thank you.

Kind regards,

Monika Wojdasova

Answer 1

Hi @Monika Wojdasova ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Training & Support: https://trainingsupport.microsoft.com/
Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
Microsoft Certification Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
**Microsoft Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid **
Microsoft Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Pearson VUE Support:
Pearson VUE: https://home.pearsonvue.com/microsoft/
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

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Regards
Andreas Baumgarten