HMD_DeviceKit

Eslam 36 Reputation points
2021-07-18T04:18:22.397+00:00

Request Id: bed26a65-402a-4ece-9032-f443907ec600

Correlation Id: 92d947dd-8c95-4e12-8b4f-c5071fadf18a

Timestamp: 2021-07-18T03:58:51Z

Message: AADSTS50020: User account 'eslam14127@Francisco .bu.edu.eg' from identity provider 'https://sts.windows.net/a86e9d2a-3dc4-44b9-b3d3-42aa892392a0/' does not exist in tenant 'HMD Global Oy' and cannot access the application '320bada1-5e32-4b75-824f-e7825a88d51e'(DeviceKitsAuthClient) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
23,255 questions
{count} votes

9 answers

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  1. VipulSparsh-MSFT 16,301 Reputation points Microsoft Employee
    2021-09-23T07:08:58.847+00:00

    @Eslam Thanks for reaching out and sincere apologies for the late reply.

    Are you still facing the issue ?
    The error you see is mostly due to the fact the application is configured for certain organization, you need to change the application properties as mentioned here :
    https://learn.microsoft.com/en-us/answers/questions/447296/user-account-from-identity-provider-does-not-exist.html

    1 person found this answer helpful.

  2. Max 6 Reputation points
    2022-08-24T02:52:26.603+00:00

    hmd device is the best helped me slove my nokia 3.4 recovery problems

    1 person found this answer helpful.

  3. Salai Sathya Santhakumar 5 Reputation points
    2023-02-24T06:41:07.9466667+00:00

    Hmd device diagnostic login problem

    1 person found this answer helpful.

  4. Shiv 6 Reputation points
    2022-04-20T17:50:11.677+00:00

    Hi, I am facing the same issue here is the log:

    Sorry, but we’re having trouble with signing you in.

    AADSTS50020: User account 'lolgg759@Stuff .com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application 'a1e6b94a-3951-4cfd-a49c-3e69542ae128'(RTS Project) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    Request Id: 48d6a4be-e9f9-40ad-8006-830c39223a00
    Correlation Id: 7efcdc03-80c1-4885-983f-803d9b60e1d4
    Timestamp: 2022-04-20T17:40:17Z

    Message: AADSTS50020: User account 'lolgg759@Stuff .com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application 'a1e6b94a-3951-4cfd-a49c-3e69542ae128'(RTS Project) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    Please help me out
    Kind Regards

    0 comments No comments

  5. jorge 1 Reputation point
    2022-07-07T14:01:06.85+00:00

    Sign in

    Sorry, but we’re having trouble signing you in.

    AADSTS50020: User account 'jorge.stunner@Stuff .com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application '320bada1-5e32-4b75-824f-e7825a88d51e'(DeviceKitsAuthClient) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    Troubleshooting details

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    Request Id: a8dfd47f-e371-4d51-88bc-186692e5d100

    Correlation Id: 4cd8faf4-c0d4-4f2a-b093-5bd0340b1dd9

    Timestamp: 2022-07-07T13:53:33Z

    Message: AADSTS50020: User account 'jorge.stunner@Stuff .com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application '320bada1-5e32-4b75-824f-e7825a88d51e'(DeviceKitsAuthClient) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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