Schedule exam online issue

Question

Hi, I have an issue to schedule exam online.
When I try to schedule, I have this error message
"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."
I have tried to follow the different step below, but no succes, always same error message.

Answer 1

Resolved.
Just need to change a data on my certification profile, which use special character like "é".