The certificate you selected cannot be verified. Please check your network connection. Do you want to use this certificate? Microsoft Word 2013

Question

I added a signature line to my Microsoft Word 2013 document (using Office365) and with inserting the signature image I get and error message:

The certificate you selected cannot be verified. Please check your network connection. Do you want to use this certificate?

If I continue, the signature is inserted with Recoverable Signature and it doesn't date stamp the signature.

I have a valid internet connection (attested by the fact that I am creating this question) and have confirmed that tracking is turned off, since I thought this may be the culprit.

Please advise.

Answer 1

Hi Deb,

Have you purchased and installed the Digital Signature on the computer?

You may refer to the following link ‘Add or remove a digital signature in Office files’ and check if it helps.

http://office.microsoft.com/en-us/excel-help/add-or-remove-a-digital-signature-in-office-files-HA010354308.aspx

Also for issues with Digital Signature in Office application, I would also recommend you to post your query in the Office IT Pro forum for better suggestions.

http://social.technet.microsoft.com/Forums/en-US/officeitprolegacy/threads

I hope the above information helps. If you need further assistance, you may reply and I’ll be happy to assist you.

Thank you.

Answer 2

I am having the same problem. I am trying the use my email certificate to sign a Microsoft 2010 Excel spreadsheet which already has the signature line in it. After entering my signature name text and clicking okay, a popup message states The certificate you selected cannot be verified. Please check your network connection. I have verified through ActivClient card reader software that my card is working and it finds my email signing certificate. The fact that I am able to post to this forum proves that I have a valid Internet connection. Any clues as to what might be causing this issue?

Answer 3

I solved this problem in the following way:

First, I double-clicked the signature line in the saved document with the red text reading "Recoverable Signature".

In the dialog box, there is a warning about the signature. Click "Trust this signature..."