"Sorry we can't connect to your account. Please try later."

Question

Installation of office is ok. But the product will not activate. I sign in with the email account associated to the product but continually receive "Sorry we can't connect to your account. Please try later."

I can log in online ok.

Answer 1

Hi,

I will help you activate Office 2013 suite. However I need additional information:

How are you connected to the internet? Is it wired connection or wireless connection?

Are you using any proxy server?

Do you have Office 2013 currently installed on your computer?

Let's try the following steps and verify the result:

Run ‘Fix it’ from the following article to remove all traces of Office 2013.

http://support.microsoft.com/kb/2739501

Sign out of all of your Microsoft Accounts and start fresh

Close all Internet Explorer windows and open a fresh instance of Internet Explorer.

Go to www.office.com/myaccount

If you see a sign-in page, you are already signed out of your Microsoft Account. Install Office again.

If you see your account summary, you are signed in.

Click Sign out

Try installing Office again.

If this fails to correct the problem, continue on to the next step.

Completely clear cookies and Internet History

Cookies are small text files that websites put on your computer to store information about you and your preferences. Cookies can enrich your browsing experience by allowing websites to learn your preferences or allowing you to avoid signing in every time you visit certain sites. However, some cookies might put your privacy at risk by tracking sites that you visit.

1. Select Tools, Internet Options.
2. In the General tab under Browsing History choose Delete.
3. In the Delete menu, un-check Preserve Favorites Data and check Cookies and Website Data, then click Delete.
4. Restart your browser and try installing again.

If clearing your Cookies did not resolve the issue, continue on to the next step.

Start an InPrivate browser session

InPrivate Browsing helps prevent your browsing history, temporary Internet files, form data, cookies, and user names and passwords from being retained by the browser. Internet Explorer will launch a new browser session that won’t keep any information about webpages you visit or searches you perform. Closing the browser window will end your InPrivate Browsing session. To start an InPrivate Browsing session:

1. Go to the Tools menu and select Safety, InPrivate Browsing.
2. Use the InPrivate Browsing window to install Office.

I hope the above suggestions helps to resolve your issue. Take your time to try the suggestion and let me know the results at your earliest convenience.

Thank You.

Answer 2

I am not sure why I need to uninstall Office. I've done this multiple times. My issue is activating the program after installation. Every time I enter my email it says it cannot activate and to please try later. Now when I open Excel, Word, etc., it says I have until June 7th to activate- would be nice to resolve the issue since you gave me a deadline.

Answer 3

This same thing is happening to me (MS Office 2011 for Mac). I tried all the suggestions posted by Aravinda Balakrishna and nothing has worked. It occurs when I try to open my installed program. The "Activate Office" sign in box appears, When i enter my login information (which works fine when logging into my Microsoft Account online), I get a message that says, "Sorry we can't connect to your account. Please check your internet connection, and try again later." My internet connection is not the problem; it works without issue.

Answer 4

Why are you forcing us to use this cloud?  Our corporate security will never allow its use. 

Why was it that when I selected the option to use the Activation Key, that didn't work?

Seriously, this is not a business friendly product if you force us to have activation in such a manner.

Answer 5

I am on safe mode. connection is wireless, not using a proxy server, I am not sure what version of Microsoft word I have.