User consent apps not working

Mayenne Balaba 1

Hello,

We really need help because no matter what we do the problem still persists.

We want to connect Outlook calendar into an app called High Level. The account is at a user level BUT we already tried the steps regarding consent as stated here https://learn.microsoft.com/en-gb/azure/active-directory/manage-apps/configure-user-consent?tabs=azure-portal#configure-risk-based-step-up-consent

BUT still the user account could not pass through. The status is still the same - need admin approval.

How can we resolve this?

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