Hello Amy,
I’d like to a question before we proceed:
Are you trying to complete the verification process for Office 365 University or a different Office suite?
If Office 365 University, refer to the following article for information on how to verify to activate Office and see if it helps:
https://academic.getmicrosoftkey.com/Home/SupportFAQ
If you have further questions related to this issue, please let me know.
Thank you.