'Cannot open the document - user does not have access privileges'

Question

This is on my Macbook - only started happening this week with files I created myself some time ago, albeit on a regular PC but am now working with Word on my mac. Incredibly infuriating as I want to refer back to previous work but hundreds of files are now inaccessible!! The files are stored on my Macbook..

Any simple solution anyone? cheers

Answer 1

I am going to assume Because of your PC Experience and perhaps a new Mac user.

In Office PC You can actually access Files directly from within The application. Whereas Mac  Although You Point to where you want to save and you can double-click to open a file or use Open Command from the File menu there is no Direct access (you can't for example Delete a file from with the application).

What you do is, you go to the File from the finder by opening the hard drive then go to menu or submenu you save in. Then you can drag item to Trash or you can click to select file then go to File menu and choose Move to Trash.

If the above is not the issue, (I am trying to give more than one possibility).

Then You might have an Issue with permissions. On Systems prior to EL Capitan, Locate the Disk Utilities Program, then open and choose Repair Permissions.

On EL Capitan  to Repair Permissions :

1. Quit all applications.
2. Restart Computer while holding down Shift key.
3. Continue holding shift key down until you see a progress bar show on the screen.
4. Once you see Progress Bar you can release the shift key.
5. Wait until it ask to sign in (use same sign you use to install software).
6. Let it finish loading.
7. Now restart normally.
8. Now try to access you files.

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Answer 2

I suggest that you give us the number that appears in the error message, so we can be sure we're on the right track.

But that sounds like an error message coming from a corporate Radius Server. Which means that the user name and password you used to log in to your Mac is not the same as the one you were using when you created those documents.

You may need to take your Macbook to work and log back in to the work server to release those documents.

Hope this helps

Answer 3

Thanks for the help with this....I did as you suggested and all is now fine! Thanks!!