MEM Software Update Point unable to scan itself

Question

Hi

I have an issue where I'm unable to patch my Software Update Point.

All other clients are scanning (against this SUP) and patching fine. But for some reason the SUP itself is now failing to scan itself. Each time I try a 'Software Updates Scan Cycle' I get the following in the ScanAgent.log:

    ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): CScanJob::OnScanComplete -Scan Failed with Error=0x80244019 ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): CScanJob::OnScanComplete - uiScansTriedForCurrentLocation = 0 ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): CScanJob::ScheduleScanRetry- uiScansTriedForCurrentLocation = 0 ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): MoveToNextLocationIfAvailable. Start over and moved to location = http://server.domain:8530 . ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): CScanJob::ScheduleScanRetry - m_dwRetryCount = 1 ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): CScanJob::ScheduleScanRetry- ScanRetry Timer task successfully scheduled. Will wake up in next 300 seconds ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
ScanJob({8C09B60C-65BA-4ED8-9EFD-FACED3099F35}): CScanJobManager::OnScanComplete- Scan has failed, scan request will be pending for scan retry cycle. ScanAgent 23/07/2021 10:34:25 1316 (0x0524)
CScanAgent::ScanCompleteCallback - failed at OnScanComplete with error=0x87d00631 ScanAgent 23/07/2021 10:34:25 1316 (0x0524)

So I'm seeing two errors there.

0x80244019 - the server cannot find the requested URI (Uniform Resource Identifier). This doesn't make sense ... the server can't find itself? For sure I can reach http://server.domain:8530/SimpleAuthWebService/SimpleAuth.asmx from this box.

0x87d00631 - scan retry is pending.

Any advice on what could be causing this would be much appreciated.

Thanks in advance.

Answer 1

Hi @Anonymous ,

Could we know if there is the proxy between the SUP and my client? If so, please check if the Automatic Updates service have access to the user-specific proxy server settings that may be configured in Internet Explorer.

To view the current WinHTTP proxy and bypass list, load up cmd prompt and run:

netsh winhttp show proxy

To add the bypass list to your WinHTTP proxy, you can either set it manually through command prompt, or through group policy.

netsh winhttp set proxy proxy-server=”proxyserver.com:port” bypass-list=”*.domain.com;<local>”

For proxy configuratin, please consult your Network team support.

And for more information, kindly refer to this article:
https://nhogarth.net/2016/09/13/scan-failed-with-error-0x80244019/
Note: Non-Microsoft link, just for the reference.

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