Synchronization error

Question

Hello everyone, i have a problem with Outlook. Someone sent me a message with a large attachment and I have been having trouble since.

" Error synchronizing message 'Subject of the Message/email'
[80004005-503-4DA-324]
The message being sent exceeds the size established for this user
Microsoft Exchange information store
For more information on this failure, click the URL below:
URL
Moved a message that failed synchronization to 'Local Failures' Message subject-> 'Subject' You can view this message in your offline folder only"

I have deleted that message and i don't know what to do next. Do you have any ideas?

Answer 1

Hi @Ewa Dębska ,

Welcome to Microsoft Q&A!

May I know if this error has any influence on your sending/receiving email messages via Outlook desktop client?

Usually, for similar issues, it is suggested for you to firstly check the "Sync Issues" folder and all its subfolders via Outlook folder view like below, empty the "Sync Issues" folder and all its subfolders, then manually click the "Send/Receive all folders" option to sync with your mail server and see if the issue would have any difference.

If the issue still continues, from the perspective of the Outlook client, creating and using a new Outlook profile via Control Panel > Mail > Show profile should be able to fix this issue in most cases, please give it a shot and see if your issue could be resolved.

Hope these could help.

---

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Thanks for answer :)

https://cryptosmart.pl/