Dynamic group showing serial number instead of device name!

Philip Khoury 21 Reputation points
2021-07-23T15:41:18.413+00:00

Recently I enrolled a few computers into Intune using GPO (automatic enrollment), all devices names showed in All devices section of Intune, I am using an enrollment profile that has "Convert all targeted devices to Autopilot" enabled.
all devices serial numbers are showing now in the Windows autopilot devices.
From there I change the group tag of these devices to be assigned automatically in to dynamic groups so they will be able to get all the apps and configs assigned to that group.

The problem is that when I open the dynamic group and check the members list, I see the devices serial numbers instead of their names! and non of these devices are getting the apps and configs assigned to that group.
Is this a bug or something? it used to work fine before!!

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
406 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,306 questions
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Accepted answer
  1. Lu Dai-MSFT 28,341 Reputation points
    2021-07-26T06:56:00.87+00:00

    @Philip Khoury Thanks for posting in our Q&A. From your description, I know that you convert Hybrid Azure AD joined devices to autopilot, but the devices shows the serial number instead of device name. If there is anything misunderstanding, feel free to let us know.

    To clarify this issue, we appreciate your help to collect some information:

    1. Please show the screen shots of settings about autopilot deployment profile.
    2. Please show the screen shots of settings about domain join configuration profile.

    If there is anything update, feel free to let us know.

    If the response is helpful, please click "Accept Answer" and upvote it.
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6 additional answers

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  1. Philip Khoury 21 Reputation points
    2021-07-26T13:58:36.41+00:00

    Please note that this happens only with hybrid joined computers (enrolled to Intune using GPO), converted to Autopilot, and is not happening when I upload a csv file with the hardware ID of a computer then assign a group tag to it.

  2. Andrew Hawes 1 Reputation point
    2021-07-26T17:02:29.223+00:00

    We are getting the same issue. Also, when clicking on the device the device in EndPoint - Windows Devices - Windows Enrollment - Windows Autopilot Deployment Program - Devices, the "Associated Azure AD device" is showing the device serial number instead of the name.

  3. Philip Khoury 21 Reputation points
    2021-07-29T18:16:00.4+00:00

    What I found is that the deployment profile is creating another device (with a different device ID and a similar serial number) when converting computers that are auto enrolled to Intune using GPO.
    I am sure it is nothing I did, because everything used to work fine and suddenly this started to happen without us changing anything.
    Hope that Microsoft consider this issue and try to resolve it the soonest possible.
    Thanks

  4. Philip Khoury 21 Reputation points
    2021-08-02T16:40:20.733+00:00

    Just to make things more clear:
    I am attaching 2 screenshots, the first shows an enrolled device showing its name and serial number,
    119953-image.png
    the second shows the device in Autopilot devices list (after the deployment profile was applied to it) and it shows that it has another device that has a name matching the serial number associated to it.
    and this device is disabled in Azure active directory.
    119884-image.png

    Thanks