We found a problem with some content .xlsx error. Then> The file is corrupt and cannot be opened.

Anonymous
2016-01-27T21:51:04+00:00

After downloading an .xlsx file from the web and trying to open it with Excel 2016 (and 2013), I am experiencing an error that reads: 

"We found a problem with some content <nnnn>.xlsx. Do you want us to try and recover as much as we can?" error.

When I click Yes, I get another error that reads "The file is corrupt and cannot be opened."

I've clicked off all of the protected view settings in the Trust Center Settings, and Clicked "Unblock" from the file properties in Windows Explorer, but continue to get the error. 

This same file opens fine when a user saves it as .xls and I download and open that file. 

Anybody have any other clues as to settings to check?

Thanks.

Jim

Excel 2016, 2013

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-01-28T21:02:41+00:00

Hello,

Thank you for your reply.

I suggest you to refer to the suggestion mentioned by Vijay A. Vermaand Rohn007 in below mentioned link on similar issue to check if it helps.

http://answers.microsoft.com/en-us/office/forum/office\_2016-excel/file-is-corrupt-and-cannot-be-opened-in-excel-2016/3e378431-83c6-474e-a852-eaea3bb802a8/

Please post back with the updated issue details for further assistance.

Thank you.

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  1. Anonymous
    2016-01-28T17:23:29+00:00

    Hi Parth,

    I tried both of those solutions and neither allowed me past the "File is corrupted" error. 

    I could send you the file if that would help.

    Thanks for your response.

    Jim

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  2. Anonymous
    2016-01-28T17:21:12+00:00

    From original post:

    "I've clicked off all of the protected view settings in the Trust Center Settings, "

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  4. Anonymous
    2016-01-27T23:45:31+00:00

    Hello Jim,

    Welcome to Microsoft Community and thank you for posting your query.

    I suggest you to open Excel file within the Excel application through File> Open and check if it helps.

    This issue may occur if file is corrupted. I suggest you to refer to the information mentioned in the following Microsoft article and check if it helps.

    https://support.office.com/en-us/article/Repair-a-corrupted-workbook-153A45F4-6CAB-44B1-93CA-801DDCD4EA53

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

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