Azure Communication Service: Can't create number

Question

I generated a Azure Communication Service resource in the US region but it won't allow me generate a phone number saying the following:

Unavailable for this resource
Telephony (calling, SMS, phone numbers) is currently only available to resources in US regions. Create a resource in a US region to get phone numbers and use telephony.

The wizard to generate the Communication Service doesn't allow me to specify region, it just defaults to "global". I do set the data location to the "United States" but that doesn't seem to matter.

What am I doing wrong here?

Answer 1

Thanks for asking question! Could you please confirm if you are paid Azure subscription? As Phone number availability is currently restricted to paid Azure subscriptions that have a billing address in the United States and Communication Services resources that have a US data location.

Phone numbers cannot be acquired on trial accounts or using Azure free credits.

You may want to refer to this document link for more details: https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/telephony-sms/get-phone-number?pivots=platform-azp

Let us know if further query on this or issue remains.

Answer 2

Bonjour @SnehaAgrawal-MSFT

i was on azure free plan and currently upgraded to Azure Plan. But, my billing address is in France. would i be able to get a phone number? i'm currently getting a message that my current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. which doesnl't make sense because i'm on a paid subscription.