Help, I would like to pay my bill

Question

Hi,

I've received a message that my Azure bill couldn't be paid. Tried to fix that by selecting another payment method, but the system says I'm not authorized to do so. I'm global admin, but it appears I need the role "Account owner". Turns out none of the 5 accounts in my tenant have that role. Now I'm not able to enter a support query (not authorized) and also not able to pay.
Please Microsoft, help me!

Kind regards,
Nick

Answer 1

If you are the Global Administrator of the AAD tenant you can use the steps documented here elevate-access-global-admin to regain access to the subscription. You should then be able to raise a support request.

Answer 2

@Nick van der Veen - Sorry for the inconvenience this must have caused!

This is billing query and can be better handled as a support request. Azure billing support team will be able to assist you further with your concern. For raising a billing support request you need appropriate permissions. You can check with your account admin to raise a support request on your behalf or grant you permission to create a support request.

To create a support request, you must be an Owner, Contributor or be assigned to the Support Request Contributor role at the subscription level. To create a support request without a subscription, for example an Azure Active Directory scenario, you must be an Admin.

Doc ref: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

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Answer 3

Thank you for your reply. There is currently no Owner defined in the tenant. There used to be one (my boss' account) but it looks like this has changed for no apparant reason. I'm the only global admin in the setup. I've tried to send in a support case, but step three of the process blocks me. Tried to call Microsoft, but when following the menu I get the advice to send in a case and the line gets disconnected. Tried to find help via LinkedIn, but even people working at Microsoft say they can't help me.

I'm affraid this is some sort of edge case "chicken egg" issue. There will be no way I can get myself out of this.
I;ve now begun to make backups of all data, preparing to move somewhere else.

Thanks for your concern anyway. I understand what you can offer me is limited,
Kind regards,
Nick