Release 15:22 - fix for word documents not saving properly - not fixed

Question

Hello

I had a problem saving and closing already saved documents with word asking me to 'save/save as' as if they were newly created documents.  This seems to happen when documents are open for a while.  The file has become corrupted.

The other issue was when opening a document it would come up with an error that there was not enough space in the start up disk - which is incorrect. Its a new laptop and there is 70% space remaining.

The release 15:22 was meant to fix these problems.  

My questions are - 

1). Does the release fix this bug on documents that were created prior to its installation? I am assuming it was meant to.

Or

2). Has the release simply failed to fix the bug?

3). Should I be doing back ups to an external hard drive if the files are corrupted?

If the release has failed to fix the bug and it is corrupting files this makes office 365 not fit for purpose and dangerous to run - when will the new bug fix be released?  What compensation will MS offer for work documents that becomes lost?  

This bug should be a P1 and a new bug fix released asap.

Thank you.

Answer 1

Hi everyone,

It looks like several people are experiencing this issue, so I've notified our engineering team about it. They'll investigate, and we'll post back to this thread as we learn more. Thanks for posting about this.

Best,

-Erik

Answer 2

Many thanks for that.  Will try it out next time - which will be sooner rather than later I think!

Answer 3

Hi, I just had the same problem and exited by quitting Word instead of closing the documents I was working on, then selected the displayed option to save, which worked.

Answer 4

The problem is not a document issue, so earlier documents don't need fixing.

As workarounds, you can use Time Machine to make automatic backups as your work, or you can Save As regularly, adding an incrementing number to the file name. This reduces the amount of work you can lose between saves.

I suggest opening Apple>About This Mac and noting your model information. Then click on the smiley-face icon in the upper-right corner of the Word window, choose Tell Us What Can Be Better and describe the problem in detail. Include the model information. Then hopefully when they test on the same model, they'll get the same error and be able to finally solve it.

Answer 5

I haven't experienced any word Crashes or run into the ".... out of memory" notice. In a long time. Although I alway add updates as they come out. I see no difference in performance. 

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