Release 15:22 - fix for word documents not saving properly - not fixed

Question

Hello

I had a problem saving and closing already saved documents with word asking me to 'save/save as' as if they were newly created documents.  This seems to happen when documents are open for a while.  The file has become corrupted.

The other issue was when opening a document it would come up with an error that there was not enough space in the start up disk - which is incorrect. Its a new laptop and there is 70% space remaining.

The release 15:22 was meant to fix these problems.  

My questions are - 

1). Does the release fix this bug on documents that were created prior to its installation? I am assuming it was meant to.

Or

2). Has the release simply failed to fix the bug?

3). Should I be doing back ups to an external hard drive if the files are corrupted?

If the release has failed to fix the bug and it is corrupting files this makes office 365 not fit for purpose and dangerous to run - when will the new bug fix be released?  What compensation will MS offer for work documents that becomes lost?  

This bug should be a P1 and a new bug fix released asap.

Thank you.

Answer 1

In your Applications/Utilities folder is a program called Console. Double-click on it to run it.

Answer 2

Thanks Ari - but can you please tell me how to get to No.1 - Launch console from apps/utilities?

Thank you.

Answer 3

I work on the Word for Mac team and would like to get more information about this issue. Could you provide the Console logs when you see this dialog? You can use the following steps:

1. Launch Console from Applications/Utilities

2. Click on Clear Display so the logs you share are only related to your steps
3. Launch Word and get to the out of 'disk space' alert you are experiencing
4. Select all and Copy with Edit or Cmd-A, then Cmd-C

Thanks,

Ari Kapilivsky

Answer 4

I don't want you to lose work, so I still recommend you save multiple versions. You can always delete the extras when you get to the final version. I routinely work that way on unstable files from clients. But of course, it's your call.

Answer 5

HI John - I originally thought it was a mac problem and reported it but they said it was a microsoft issue which it seems it is.  

But no harm covering all bases so will report again as strange error messages coming up.

I don't really want to have to save multiple versions of the same product.  I paid for the product and MS needs to fix it as you can't have word doing this all the time!

Thanks for your response.