Release 15:22 - fix for word documents not saving properly - not fixed

Question

Hello

I had a problem saving and closing already saved documents with word asking me to 'save/save as' as if they were newly created documents.  This seems to happen when documents are open for a while.  The file has become corrupted.

The other issue was when opening a document it would come up with an error that there was not enough space in the start up disk - which is incorrect. Its a new laptop and there is 70% space remaining.

The release 15:22 was meant to fix these problems.  

My questions are - 

1). Does the release fix this bug on documents that were created prior to its installation? I am assuming it was meant to.

Or

2). Has the release simply failed to fix the bug?

3). Should I be doing back ups to an external hard drive if the files are corrupted?

If the release has failed to fix the bug and it is corrupting files this makes office 365 not fit for purpose and dangerous to run - when will the new bug fix be released?  What compensation will MS offer for work documents that becomes lost?  

This bug should be a P1 and a new bug fix released asap.

Thank you.

Answer 1

Hi Erik,

Thought you might want to know that I wrote this on my blog:

"Fix for recurring Microsoft Word 2016 document opening/saving bug"

Cheers.

Pierre

Answer 2

If you’re still running into issues after installing the Insider Fast update per my previous instructions, please complete the following steps and let us know what you experience:

1. Close Word.
2. Click the magnifying glass icon in the top right corner of your screen, type Terminal, and press Return.
3. In the Terminal window that opens, type the following and press Return: defaults write com.microsoft.Word ForceTempFilesInAppContainer 1
4. To ensure that this setting worked,
   1. Open a Finder window, and press Command+Shift+G.
   2. Type the following path:

~/Library/Containers/com.microsoft.Word/Data/Library/Application Support/Microsoft/Temp 3. Press Return. Upon launching Word, this folder will be created if it doesn't exist, and Word will create a temp file inside it. Quitting Word will then cause this temp file to removed, which tells us that the new setting has taken effect.

Again, many thanks for your patience.

Best,

-Erik, Office Newsroom

Answer 3

Hi again everyone,

I've been told that a possible fix for the "serious disk error" issue has been released to our Insider Fast builds (click here for more about the Insider program for Mac).

If you join the program and download the latest Insider Fast build, please post back here to let us know whether you're still experiencing this issue.

As always, many thanks for your patience.

Best,

-Erik, Office Newsroom

Answer 4

I received this email below.  I assume it is someone from MS. 

Hi everyone, 

It looks like several people are experiencing this issue, so I've notified our engineering team about it. They'll investigate, and we'll post back to this thread as we learn more. Thanks for posting about this.

Best, 

-Erik

Answer 5

We can't provide updates here. This is a user-to-user help forum, we're not Microsoft employees. You get updates by checking Help>Check for Updates in the program.