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Sending SharePoint Alerts to a Shared Mailbox

Anonymous
2017-01-23T11:40:27+00:00

I have external users accessing a SharePoint document library in SharePoint Online. I want to send an alert to each of them when documents are added to the library. The method that seems most logical is to send the alert to a Shared Mailbox, and then have all message arriving in that Shared Mailbox forwarded to a distribution list. I will create an Exchange Contact for each of the external users showing their email address. I will add each of the Contacts to the distribution list. Sounds good in theory, but when I add a file to the document library, it does not generate the message to the Shared Mailbox.

  1. Can SharePoint Alerts be sent to a Shared Mailbox?
  2. If yes, is there anything specific I have to do to make it work?
Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2017-01-24T09:04:48+00:00

    Ok, after a number of experiments to narrow down the problem, I discovered that it was isolated to the library I was using for testing. I tried it with another library (on a different site, so I can't tell whether the library or the site was the issue) and it worked. Thanks for your help.

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  1. Anonymous
    2017-01-23T14:43:35+00:00

    Hi PhChBr,

    We can send SharePoint Alerts to a Shared Mailbox. Please click Alert me in the SharePoint library and type in the Shared Mailbox email address in Send Alerts To. In Change Type, select All changes or only New items are added, then the Shared Mailbox will receive alert email when the specific change occurs.

    Regards,

    Linda

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  2. Anonymous
    2017-01-24T01:29:57+00:00

    Hi Linda, I have exactly the same settings as you're showing, and yet no message is sent to my Shared Mailbox when I add a file to the library. Can you confirm that your testmailbox is an Office 365 Shared Mailbox? If so, are there any settings you can think of that might be causing yours to work and mine to fail?

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