Office 365 PST Import : the importation service is not avalaible for your region (french translation)

Question

Hi.

I've created a new O365 tenant with 10 users. The used license is an Exchange Online Plan 1.

I'm going to O365 admin center -> Data Migration and Upload PST Files

But when i was on Data Governance / Import, i had this message :

The Import service for your region has not been rolled out yet. Please check back after rollout is announced.

I've tried with different license like Office 365 Business Premium with same result.

What is the problem ?

How to resolve it ?

Thanks per advance.

Answer 1

Hi Jerome,

Based on the error message it’s indicate that the import service for your region has not been rolled out yet. 

However, Network upload is currently available in the United States, Canada, Brazil, the United Kingdom, Europe, India, East Asia, Southeast Asia, Japan, Republic of Korea, and Australia. Network upload will be available in more regions soon.

For your reference see under FAQs: FAQs for using network upload to import PST files

Your time and understanding will be highly appreciated.

Best regards,

Shyamal

Answer 2

Hello.

It's a french Tenant, so i don't understand why this functionnlity was not available.

I manage some Tenants for my customers. On another one, i've this functionnality.

Perhaps i've mistook something on my configuration to define the good region ???

Answer 3

Hi Jerome,

Thanks for the update. Regarding “I manage some Tenants for my customers. On another one, I’ve this functionality”, may I know whether the both working and non-working tenants are same the region and Office 365 Business plan subscription (e.g. Office 365 Business Premium)?

Moreover, please provide us with detailed both the tenant information and screenshot about working/ non-working feature via the Private Message for further analysis.

Your time and understanding will be highly appreciated.

Best regards,

Shyamal

Answer 4

Hi Jerome,

I'm writing to follow up on this thread.  If you need further assistance, please provide us with the information mentioned above at your convenience. 

Best regards,

Shyamal

Answer 5

Hi Jerome,

Thanks for providing information in the private message. However, I need to do some consult with our team to further analysis. Once we receive any update from the team, we will get back to you within 3 days/as soon as possible.

Your patience and understanding are highly appreciated. 

Best regards,

Shyamal