I don't schedule exam

Question

Hi , I need your help please

I don't can schedule my exam it returns the following message to me

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

"ERROR_CANDIDATE_NOT_FOUND"

I've already contacted Pearson Vue support. And they asked to contact microsoft support because they are not finding my user on the system.

Answer 1

Hi @Rafael Zanchetta ,

as I wrote before: Microsoft Training & Certification is supported on their own forums - Microsoft Certification / Exams is currently not supported in the Q&A forums
This means Microsoft Training & Certification support is not monitoring Q&A actively.

I am suggesting to ask for support here:
Microsoft Certification Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Hi @Rafael Zanchetta ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Training & Support: https://trainingsupport.microsoft.com/
Microsoft Certification Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Pearson VUE Support:
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 3

I did try all steps but does not work :(