Mail merge is not working on Mac OS Big Sur
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Anupriya Singh
1
Reputation point
Just installed Ms outlook on another Mac OS Big Sur. After this am not able to send the mail merge. On my previous mac it is working fine. I also deleted the main profile and created new profile but still not working. Also subject is showing as <no subject> in sent mail folder. But it is showing perfectly fine on another mac.
Please help me resolve this.
Outlook | Windows | Classic Outlook for Windows | For business
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
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Jade Liang-MSFT 9,986 Reputation points Microsoft Employee2021-08-04T02:38:51.023+00:00 Hi @Anupriya Singh ,
Considering you could send the mail merge on other Mac successfully, I think your working steps are right.
Did the issue occur on a specific document or all document on this client? If it occurred on all files , the issue may be related to the client itself. In order to further confirm your issue, we could first try to check if there are any differences between this client and another client(such as Mac os version, Word and Outlook version etc.)
If they are exactly the same, based on my research, I found a relevant thread that mentioned we could tried to clear word cache and start safe boot on mac when mail merge not working, please kindly follow the steps to check if it could also be helpful to you.
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Jade Liang-MSFT 9,986 Reputation points Microsoft Employee
2021-08-09T09:08:13.463+00:00 Hi @Anupriya Singh ,
Have you checked the thread above? And does your issue has any update? If you still need further assistance, please feel free to post back.
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