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Microsoft Forms Error code: 631

Anonymous
2018-09-04T17:05:48+00:00

I am unable to open any group Forms, but my personal Forms are opening just fine.

All of the group forms were originally created through Teams and when I try to access them through both the browser and Teams it says "Sorry, something went wrong Please try again. Error code: 631"

Microsoft 365 and Office | Microsoft Forms | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-09-05T05:20:37+00:00

    Hi AngelaRAlessio

    This issue was posted to the Service Health Dashboard (SHD) as incident TM147598 starting at 2018-09-04 10:53:44 (UTC). The user experience of this incident is: Users may be unable to view, open or create Microsoft Office documents within Microsoft Teams. Tenant administrators can view current information and updates on SHD at the link here:

    https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

    For affected customers to easily identify the information here, this thread will be closed. ​We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/teams-documentation-down/1c9b41da-a3f7-4a99-8192-115d56e3ffb6

    If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM).

    Regards,

    Carlos

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  1. Anonymous
    2018-09-04T17:14:25+00:00

    Hi,

    Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, If my understanding is right, I would suggest you to please see the below mentioned threads once please (if not tried before) and see it if it helps. I am hopeful that your query will be resolved, If the issue persists or if my understanding is different from your concern, kindly do let me know,waiting for your kind reply please.

    https://techcommunity.microsoft.com/t5/Microsof...

    https://techcommunity.microsoft.com/t5/Microsof...

    Please let me know, if that helps and feel free to ask back any question.

    Kind Regards:

    Yasir

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  2. Anonymous
    2018-09-04T17:32:36+00:00

    I am experiencing the same problem. Reading the previous forum it seems there was nothing the users could do to fix it, but it was Forms team who made a fix.

    Sorry, something went wrong

    Please try again. Error code: 631

    Technical details

    Session id: ***, Correlation id: ***

    [private message is removed by forum moderator]

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  3. Anonymous
    2018-09-04T17:49:34+00:00

    The links that you provided are from months ago, and it wasn't user troubleshooting that fixed it, Microsoft actually had to fix the problem.

    I have tried opening the group forms through Edge, IE, Chrome, and Teams (where they were created) and I still cannot open anything except for my personal forms.

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