MTP USB device failed to install on Windows 7

Question

Originally, (beginning of December 2010) my Canon Powershot camera (SX110IS attached beautifully.  Now it gives the failed to install message whenever I attach it.

"Device driver software was not successfully installed"

"MTP USB Device Failed.

Please help.

Answer 1

Hi,

Method 1:

Disconnect all the external devices (printers, scanner, USB (Universal Serial Bus) drives, etc...)Except mouse and the keyboard and then boot up.

If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

Method 2:

If you still come across the issue, I suggest you to run Hardware Troubleshooter and then check for the issue.

If you still come across the issue, I suggest you to run Hardware Troubleshooter and then check for the issue.

a)     Open the Hardware and Devices troubleshooter by clicking the Start button and then clicking Control Panel.

b)     In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌

c)       If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Access the link below to know more about Hardware Troubleshooter:

**http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter**

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Method 3:

If the above step does not help us to diagnose the issue, uninstall the drivers for USB [Universal Serial bus] host controller and restart the computer. Let Windows install the generic drivers and then see if it helps you to fix the issue.

a)     Open Device Manager by clicking the Start button, then Device Manager in the search box.‌

b)     If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

c)      Look for the device under USB [Universal Serial bus] host controller, right click on it and select Uninstall.

d)     Reboot the computer.

e)     On reboot, Windows 7 should re-install the drivers automatically.

Method 4:

If the above methods don’t work you can try to reinstall the drivers for your Canon Camera. To do so refer the link provided below:

**http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/4b8dd562-7ad8-4382-a327-d3a54c3a2d77**

Hope it helps. Please let us know for further assistance.

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Thanks and Regards:

Naman R - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Nope, none of the above worked.

Answer 3

Yes same here, it installs in Safe Mode but not a normal boot.   Frustrating.

Answer 4

I am having the same issue.  I've tried everything that the web has suggested and spent over 10 hours on this.  I just got back from my honeymoon and would actually like to look at the pictures.  Does anyone have a solution (specifically anyone from Microsoft)?  If I can't figure it out by tomorrow, my solution will be to go buy an Apple.

Answer 5

I get that on my Windows 7 loading .........except in safe mode.........then it is successful. Go figure